Return and refund Policy

Return and Refund Policy

If you are not entirely satisfied  with your purchase, we are here to help you.


You have 7 calendar days to return an item from the date you received it.

To be eligible for a return, your item must be unused and in the same conditions you received it.

The following items can’t be returned:

Because of the nature of these items, unless they arrive damaged or defective, we can’t accept returns for:

  • Custom or personalized orders


Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item.

If your return is approved, we will initiate a refund to your credit card ( or original method of payment).

You will receive the credit within a certain amount of days, depending on you card issuer’s policies.


You will be responsible for paying your own shipping costs for returning your item. Shipping costs are not refundable

Contact Us:

If you have any questions on how to return your item to us, please contact us!

Contact us

For any questions or to place a special order please don´t hesitate to contact us!

Otro Mar - Ceramic Creations

Calle General del Hierro 48 B
Lajares, Fuerteventura
Canary Islands - Spain
Tel. : 928 86 42 59

© 2019 Otro Mar Ceramics, All Rights Reserved.

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