The offer of this online store is proposed in compliance with the current regulation on e-commerce and distance contracts.

The Customer declares to have read all the above information and general conditions of sale, before placing the order.

General conditions of Sale
These general conditions of sale regulate and regulate the methods of sale of the products marketed.

1. Products: prices and features

Except for different indications, the prices of the Products published are expressed in Euro and must be inclusive of VAT.
The price guaranteed to the buyer is the one published on the Website at the time the order is placed. The price established for purchase is fixed and final.
The prices of the Products from time to time published on the site cancel and replace the previous ones and are subject to the actual availability of the Products.
The images of the products are indicative and not binding.
The Customer is responsible for choosing the Products ordered.

2. Orders – billing

Each order of Products transmitted constitutes a contractual proposal of the Customer. The fulfillment of the order is equivalent to confirmation and acceptance of the same.
The fiscal documentation relating to the Products ordered will be issued at the time of shipment of the Products to the Customer who in turn will have to indicate the exact data needed for the billing and specify the shipping address of the invoice.

3. Execution of the order

The order will be executed in the terms specified on the Site.
In the event of breakdown of the stock or unavailability of the ordered product, Otro Mar undertakes to inform the customer as soon as possible and to specify a deadline for availability. The Customer will confirm by e-mail his choice, ie wait for the availability of the Product or request a refund.

4. Order acceptance

The conclusion of the contract will only take place when the order is confirmed.
The customer will receive by email a notification of receipt showing the order confirmation with all the elements constituting the contract (products ordered, prices, delivery dates, shipping costs …).
Furthermore, Otro Mar reserves the right not to confirm an order for any reason relating in particular to a problem of supplying Products, or to a problem concerning the order received.

6. Collection of products in case of absence of the customer

In case of absence of the recipient during the delivery, the carrier will leave a notice of passage to the delivery address indicated by the Customer. The Products must be collected at the address and in the manner indicated by the carrier.

7. Force majeure

In explicit cases, the following cases are considered as cases of force majeure, in addition to those normally considered by the jurisprudence:
– total or partial strikes, internal or external to the company, blocking of means of transport or supply for any reason, governmental or legal restrictions, computer failures, blocking of telecommunications including networks and in particular the internet.

In case of force majeure, the execution of the order will be suspended, in the first instance, in full right.

If after a period of 3 (three) months, the parties note the persistence of the case of force majeure, the order will be automatically canceled, unless otherwise agreed by both parties.

9. Payment

Payment of the order / order payment is due from the time of order.

Contact us

For any questions or to place a special order please don´t hesitate to contact us!

Otro Mar - Ceramic Creations

Calle General del Hierro 48 B
Lajares, Fuerteventura
Canary Islands - Spain
Tel. : 928 86 42 59

© 2019 Otro Mar Ceramics, All Rights Reserved.

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